What Our Customer’s Say About Our ETC Card Service

  Wise Refund Testimonials 

Absolutely love the service. Makes traveling the toll road stress-free and quicker. Getting the card was very simple and the staff was really helpful in communicating.

 Bryan

  9/1/2023

  USMC / Camp Hansen / FPO / MCIPAC/G3RH/FMTC

It has been great having the ETC card, very convenient.

 Oliver

  9/1/2023

  NAVY / YOKOSUKA / YOKOSUKA SHI / COMMANDER NAVAL FORCES JAPAN

Very Convenient Services

 Kittitat

  8/30/2023

  Honda Motor Co.,Ltd / Honda Motor Co.,Ltd / Takanezawa / Honda Motor Co.,Ltd

Good Service

 Andre

  8/30/2023

  Navy / NAF Atsugi / Yamato / NMRTU ATSUGI

Great customer service and notification of expiration dates. The website could use some work in simplifying. It has a lot of information, which is a good, but too much information to sift through can also be confusing.

 Ger

  8/30/2023

  U.S. Embassy Tokyo, Japan / U.S. Embassy Tokyo, Japan / Minato-Ku / Administrative and Technical Staff

Excellent service and great customer support! Highly recommend!

 Roger

  8/30/2023

  US Marines / MCAS Iwakuni / FPO / MCAS Iwakuni

Has been great; easy to use and detailed billing is easy to understand. Thank you for the great service.

 Jim

  8/30/2023

  US Marines / Camp Hansen / FPO / 7th Communications Bn

Excellent service, but we’re moving and no longer require an ETC.

 Robert

  8/29/2023

  US Army / Sagami General Depot / APO / 38th ADA Brigade

Thank you for the great service while we lived in Japan.

 Kevin

  8/29/2023

  US Navy / CFAY / FPO / RLSO WESTPAC

The services was great when I lived in Japan but I have moved back to the US.

 Ryan

  8/28/2023

  Takeda Pharmaceuticals Limited / NA / Kudamatsu / NA

11/7/2023 Wise Refund Process:

Thank you and your team for the service over the past year or so. I appreciate it!

It was worth it.

 James

  8/28/2023

  US Navy / NAF Atsugi / Ayase / HSM-77

The ETC card allowed us to travel to all 47 prefectures during our 4 years in Japan. We used it in our own van and brought it with us to conveniently use in rentals in Kyushu and Hokkaido!
The speed and ease to enter and exit whenever we needed allowed for stress free driving with 3 young kids!

 Heather

  8/28/2023

  US Army / Yokota Air Base / APO / DLA

Easy set-up and great communication. Easy automatic billing to your credit card.

 Andrew

  8/28/2023

  Department of Defense / Atsugi NAF / FPO / Department of the Navy

The ETC pass made traveling around Japan a seamless process. I would and have recommend it to others.

 Eugune

  8/27/2023

  US NAVY / CFAY / FPO / USS RONALD REAGAN

Great service! Only reason for cancellation is due to leaving Japan, but I would use Japanetccard again if I return!

 Maxmillian

  8/23/2023

  Lockheed Martin / Mitsubishi Heavy Industries Group / Nagoya-shi, Moriyama-ku / Nagoya

Very convenient to use, thank you!

 apolinar

  8/23/2023

  USN / yokosuka / FPO / USS RONALD REAGAN

Japan ETC was great! Very easy to set up and use and SO much better when driving!

 Janell

  8/23/2023

  US. Navy / Yokosuka / FPO / NAVFAC FE

Services are good.

 Carlos

  8/21/2023

  US Department of the Navy / NAF Atsugi / FPO / Civilian

Excellent service all around

 Benjamin

  8/21/2023

  US Navy / Yokosuka / Yokosuka / AIRPAC N9 DET

Fantastic service! We would've happily continued if not for having to leave Japan. Thank you for all your and your team’s help and responsiveness! We really appreciated how easy you all made it for us to access and use the ETC card.

 Maria

  8/21/2023

  USDA / Tokyo / DPO / US Embassy

Great service-- made our 8 years in Japan traveling much easier- thank you

 Jennifer

  8/21/2023

  DODEA / Misawa / APO / DoDEA

10/11/2023 Wise Refund Process:

I wanted to respond to tell you that, the process was easy overall.

I am very grateful for your assistance in set up and the refund process. I definitely have encouraged my friends and coworkers to get the ETC card.

I would like to return to Japan in a couple of years and hope to set it up again.

Thank you again!

We love having the freedom of the ETC card. Less waiting at toll gates, we don't have to worry about having enough yen on hand, and never get "stuck" at an ETC-only exit/entrance.

 Amy

  8/20/2023

  US Air Force / Yokota / APO / 88MDG

Excellent service from start to finish!

 Martin

  8/18/2023

  US Navy / Yokosuka Naval Base / FPO / Command 7th Fleet

10/12/2023 Wise Refund Process:

It was a great service, very satisfied. Thank you!

Have enjoyed the ease of travel in Japan, became a lifetime member and looking forward to returning to Japan and using your service.

 Golala

  8/18/2023

  SRF / CFAY / FPO / SRF

Great Service. Will definitely get it again once I come back to Japan.

 Gerlo

  8/18/2023

  Navy / MCAS IWAKUNI / FPO / VFA-115

Exceptional service. I did not have any issue.

 Jeffrey

  8/17/2023

  US AIRFORCE / Yokota Air base / APO / 374 SGCS

Great convenient service because it is all in English. I like being able to request ETC reports that support my U.S. Government requests for reimbursement for driving through ETC tolls for work.

 Chummie

  8/17/2023

  U.S. Army / Hardy Barracks / Minato City / ITC-IPAC

Thank you so much! This service made driving way less stressful.

 Nancy

  8/16/2023

  Navy / Yokosuka / FPO / 7th fleet

Your ETC service was very useful for me and my family, particularly during COVID.

 Richard

  8/14/2023

  Dept. of Navy / Yokosuka / Yokosuka / PSNS&IMF Yokosuka Detachment

You guys provide a great service for us. Keep up the good work!

 Matthew

  8/13/2023

  Defense Commissary Agency / Camp Zama / APO / Defense Commissary Agency

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Okinawa Expressway Tolls Increase April 1st, 2024 For Cash Paying Customers

Be prepared! Okinawa’s expressway tolls to increase in April - STARS & STRIPES

 Attention All Okinawa Customers: Get ETC Card Today Before April!

Starting (April 1, 2024): Non ETC Card Customers Will See Increase of 35.5% On Toll Prices Paying Cash on Okinawa Expressway!

If you pay with a toll ticket & cash, expect up to a 35.5% increase.

A 35.5% fare discount was implemented for all vehicles on the Okinawa Expressway in Year 1999, and NEXCO West Japan has decided to apply only to vehicles with ETC.

Any Customers Paying With Cash Will Not Receive Discounts.

 

On Monday, March 18, 2024, 17 new tollgates were converted to ETC-only tollgates.
https://www.w-nexco.co.jp/etc/etc-only/
Every month more and more toll gates are switching to ETC-Only lanes.