11/7/2023 Wise Refund Process:

Thank you and your team for the service over the past year or so. I appreciate it!

The process went very well and was easy. Thank you!

10/11/2023 Wise Refund Process:

I wanted to respond to tell you that, the process was easy overall.

I am very grateful for your assistance in set up and the refund process. I definitely have encouraged my friends and coworkers to get the ETC card.

I would like to return to Japan in a couple of years and hope to set it up again.

Thank you again!

10/12/2023 Wise Refund Process:

It was a great service, very satisfied. Thank you!

I appreciate the timeliness of getting my deposit back, but I did not like having to access another process in order to do it (Wise). I feel that you have the ability to charge us using the credit card on file, so why not return the deposit to it? I don’t like that I had to provide a bank account and routing number, access another system/server, instead of your organization just reimbursing the card with the deposit credit. You asked for my feedback and that is an honest improvement you can make. Members shouldn’t have to disclose further financial information in order to get a deposit back….especially when they have routinely paid monthly charges in a timely manner.

Otherwise, I would recommend JapanETC to anyone I know living abroad in Japan for any length of time. It simplified life and travel by car for me.

Thank you the process went smoothly.

It was really easy thank you. At first I was skeptical because I didn’t recognize who was asking me for my bank info but once I realized it was for the ETC then it was easy. I think maybe sending a notice beforehand if what company will be refunding would make it better. Unless I just missed that email.
Thank you so much

10/12/2023 Wise Refund Process:

Using the Wise app was easy. I hear about it a lot so it was great to use it. The whole process with the etc card was easy from the beginning. Thanks for everything.

9/28/2023 Wise Refund Process:

Thank you so much. I was satisfied with JapanETCcard, I didn't have any issues while I was in Okinawa.

10/12/2023 Wise Refund Process:

My refund has been processed and received.

Thank you for your great service the three years I've been here!

8/3/2023 Wise Refund Process:

Only feedback I’d offer on the process is to explain clearly to folks that when they are contacted for their refunded deposit it will come via email and request banking info-you may want to go so far as to say it will seem overseas scam-ish. It took me a minute when I got it just because of the delay built in from closing my account to the refund that caused me to wonder if it was legit or not. Ultimately, of course, it was and I remembered that I was pending the refund.

On the whole really appreciate the service you provide, was invaluable both in Okinawa and mainland Japan.

JapanETC is awesome and I recommended to many people to use it. Thanks and take care.