Cancel ETC Service
To close your ETC account, simply log in to your account, go to the "Dashboard," select step 5 - "Cancel ETC Service," and follow the instructions. You do not need to return the ETC card, but we ask that you destroy it.
Your security deposit will be refunded in yen once your final bill has been paid in full. You can submit the cancellation request now and specify the date when you'd like the card to be canceled. The refund process is available on the Pricing and Fees page.
Refund Process
We utilize Wise.com to process refunds back to clients. Each client will receive a secure link to authorize their refund in yen. The communication between our client and Wise is secured, and we do not have access to the account number where the refund is sent. Your final bill must be paid in full before we can process your refund. Depending on your transaction history, we may be able to refund your security deposit directly to the credit card you used, via Stripe.
Example of Refund Date and Last Bill:
If you cancel in July, we will process the July ETC charges on 8/31/2023, and you will receive the deposit back in the first week of September 2023.
If you cancel in August, we will process the August ETC charges on 9/30/2023, and you will receive the deposit back in the first week of October 2023.
If you have any other questions or concerns, please don't hesitate to contact us again.