How it works: 8 simple steps to JapanETCcard

It only takes a few minutes to join.  Provide paperwork, complete deposit, & receive card a few days later.
Place the card in the reader, and drive worry free.  Automated Billing, & when finished, very easy to cancel.



STEP 1: REGISTRATION FORM

STEP 2: USER AGREEMENT

STEP 3: ETC SETUP & VEHICLE TITLE

STEP 4: ¥20,000/¥40,000 DEPOSIT

STEP 5: SHIPPING INFORMATION

STEP 6: RECEIVE & INSERT ETC CARD..DRIVE..

STEP 7: AUTOMATICALLY BILLED MONTHLY

STEP 8: CANCEL ANYTIME & RECEIVE DEPOSIT


Step 1: REGISTRATION FORM

Click the "APPLY FOR ETC CARD" button on the top right.  Fill in required information.    Once completed, it will automatically log you into the website and direct you to begin the user agreement.

Step 2: USER AGREEMENT

Click begin user agreement.  Read through the requirements.  Click [X] agreement to the terms.

Step 3: ETC SETUP & VEHICLE TITLE

Instructions on how to get your ETC unit registered for your vehicle.
Could you provide a copy of your ETC setup document, shaken?

We will ensure that the information on the ETC setup document matches that of your vehicle title.
This ensures that you have properly switched over and updated the ORSE network to ensure the toll road companies have accurate information when you drive through the toll gates.

JapanETCcard provides (4) options to provide the required documents.

1. Bring it to a local ETC office.  (Currently only Yokosuka ETC Office).
2. Scan & Use the Upload Button below on the form online.
3. Scan & and Send By Email to: [email protected]
4. Take a snapshot with your cell phone, and send it to us via email.

1. Vehicle Title Registration (Shaken)
This is the standard vehicle registration document found in any vehicle.   Please ensure that the vehicle title has been switched over to your name.   If you have recently just purchased the vehicle from a 3rd-party, please visit a local LTO (Land Transportation Office) to have your paperwork updated to your information.   They will use this accurate information to update your ETC setup document.

2. ETC Setup Document
If your vehicle does 't have an ETC unit already: Then you will need to complete the entire process from scratch. Visit an automotive center like AutoBacs or YellowHat, select a unit from the shelf, and ask them to install, and activate the unit to your vehicle. You will need to show them a copy of your vehicle's registration paperwork. ETC Installation and Setup estimated Costs are as follows: ETC Unit: ¥6,000 - ¥12,000 depending on the model you choose. ETC Unit Installation: ¥5,500 ETC Unit activation Setup: ¥2,700 to ¥3,500 depending on which local Autobacs or Yellow hat you go to.

If your vehicle already has the ETC unit: You will visit an automotive center like AutoBacs or YellowHat, and ask them to perform the ETC setup process for your unit. You will provide them with a copy of your vehicle's registration, and they will fill out an ETC form. The cost for a re-setup process is typically about ¥2,700 to ¥3,500, depending on which local Autobacs or Yellow hat you go to.

For Our MOFA Customers
If your vehicle does 't have an ETC unit already: Then you will need to complete the entire process from scratch. Visit an automotive center like AutoBacs or YellowHat, select a unit from the shelf, and ask them to install, and activate the unit to your vehicle. You will need to show them a copy of your vehicle's registration paperwork. ETC Installation and Setup estimated Costs are as follows: ETC Unit: ¥6,000 - ¥10,000 depending on the model you choose.

ETC Unit Installation:
Regular ETC unit (Y or Kanji Plate) ¥3,500 (Tax included)
ETC 2.0 unit (Y or Kanji Plate) ¥4,400 (Tax included)

How much for setup only for GAI or 外 plate;
Regular ETC unit ¥5,500 (Tax included)
ETC 2.0 unit ¥6,600 (Tax included)

If your vehicle already has the ETC unit: You will visit an automotive center like AutoBacs or YellowHat, and ask them to perform the ETC setup process for your unit. You will provide them with a copy of your vehicle's registration, and they will fill out an ETC form.

The cost for the re-setup process is typically about the following prices:
Regular ETC unit (Y or Kanji Plate) ¥3,500 (Tax included)
ETC 2.0 unit (Y or Kanji Plate) ¥4,400 (Tax included)

How much for setup only for GAI or 外 plate;
Regular ETC unit ¥5,500 (Tax included)
ETC 2.0 unit ¥6,600 (Tax included)

Step 4: ¥20,000/¥40,000 SECURITY DEPOSIT

We require a ¥40,000 security deposit because ETC charges are not being charged automatically at the time of use.   Our systems provide clients a line of credit, due to ETC usage charges not being billed until (2) months after your usage.   Billing cycles always occur on the last day of each month, which accounts for the ETC toll usage of the previous month.   Once we receive a customer's invoice statement of how much they have driven from the Japanese road company, it accounts for the previous month (Example: You drive for the entire month of JULY on the toll road.   You will not pay JULY ETC driving usage until 8/31.   Your AUGUST ETC driving, you will not pay until 9/30. 

The second reason we have a deposit requirement is to ensure that if the customer's credit card on file were to be declined, we have a second method to retrieve past due charges from the customer.  JapanETCcard provides customers an unlimited line of credit once the ¥40,000 is on file.  Typical customers in our program use approximately ¥20,000-¥60,000 monthly.   For example, a customer is (2) months behind, and many of our customers have a credit of ¥60,000 being used with only ¥40,000 on file.    Even though the customer uses more than what is on file, it's perfectly okay.   It just ensures our banking representatives, that in case the customer defaults 100%, we at least have a method to retrieve something from the customer that has been behind on payments. If a customer has found themselves behind on their ETC monthly charges, we will STOP the customer's ETC card, and attempt to retrieve and settle charges from the deposit on file.

Customer can choose between (2) different options:
              1. ¥40,000 (1 Payment)
              2. ¥20,000 (2 Payments)
              * Second payment received on month 2 of service.

Each month we have between ¥1,600,000 - ¥2,500,000 a month in DECLINED payment methods via customers' credit cards or debit cards on file.   When this occurs, we will work with past-due customers on their payments and figure out a new payment method.    Sometimes, the customer will ask us to re-try the previously used credit card.   Sometimes, the customer will provide a new credit card number to attempt his past due ETC usage fees.   Our customer service billing department is always available to make exceptions if customers need a little extra time.

If we have ¥0 security deposit on file, imagine if, let's say, 100 people decided not to pay their ETC usage, and not to provide us with a good credit card number to attempt.  We would be stuck paying for this customer's bills.   The deposit is simply a backup, just in case the customer decides NOT to pay well on his outstanding charges.

How to proceed to deposit step:

Once your vehicle documents have been verified, you will receive a notification to log in to the website to complete the deposit step. 
Each week we process a new batch of ETC cards.   We ask that customers complete the deposit step before Wednesday of that week.   This ensures that we will have the card ready to issue on every Friday.   Once the card arrives on Friday at our office, we will ship your card to you the same day we receive it.   The card should take approximately (1 to 2 days) to reach its destination in Japan.   If you prefer to pick up the card at our local Yokosuka ETC office, that option is also available.

NOTE: If you are trying to deposit from a OneNet computer, it might not work. If it does 't go through, you can give us a call on the phone, and we can take your deposit information over the phone (Office: 046-874-7156).

Step 5: SHIPPING INFORMATION

You can log onto your account and give us your physical shipping address. We receive ETC packages at our office each Friday.   We still need to receive your shipping address ready, so we can get it shipped out to you as soon as possible.   It will take 1 or 2 days to receive your card once we send it.

** Customers should note, that we utilize Japanese Shipping companies to deliver your welcome package **

There is no added cost for the customer to receive the packages. It's included in the initial setup process. To ensure that you receive the package in a timely fashion, we MUST have a physical address location either on or off the base.

You CANNOT USE a post office box on base as a delivery method. They can deliver it to a command on the base, but we will need to know the physical building number.

They can deliver it to any location on base, but we need to have the physical building numbers. If you choose to have it delivered off-base to a Japanese address, we can have it delivered anywhere throughout Japan. It will not be any problem off-base.

Please also include a good time and contact number if the delivery company needs to reach you.   Remember they are calling from a Japanese cell phone, so please include the Japanese prefix for them.

** If your address is on-base, the shipping company cannot guarantee they will deliver at the specified time. Specifying it is still good, but they cannot guarantee it will be delivered when you specify.**

Select one of the below:
1. Before 1200 (noon)
2. 1400-1600
3. 1600-1800
4. 1800-2000
5. 1900-2100

The following list below displays which bases are authorized to receive a delivery, and which cannot.

Mainland Japan

YES:
1. Atsugi
2. Camp Zama
3. Ikego
4. Iwakuni - Can be only delivered between 1200-1500 (or request to pick it up from the shipping company's office or request to leave it at the door)
5. Misawa - Can be only delivered between 1200-1500 (or request to pick it up from the shipping company's office or request to leave it at the door)
6. Sasebo Main Base
7. Yokosuka (If you would like to pick it up from our office, inform us.)

NO:  But will meet you at Main Gate
1. Camp Fuji - (They will go inside of the base to deliver to a work address but not to the house address)
2. Negishi
3. Sagamihara
4. Sasebo Hario Housing
5. Yokohama North Dock
6. Yokota - Sagawa Main office Outside Gate2 of Yokota base
7. Atago Hills

 

----------------------

Okinawa

YES:
1. Camp Kinser (Work address before noon on Mon, Wed, Fri)
2. Camp Hansen (Delivery in the afternoon) 
3. Kadena (Between 1300-1700 every day except for Sundays)
4. Camp Schwab (Delivery between 1400-1600)   
5. MCAS Futenma

NO:  But will meet you at Main Gate
1. Camp Kinser (House address)
2. Camp Foster (Infront of Gate No. 7 before noon on Mon, Wed, Fri)
3. Camp McTureous
4. Camp Courtney (Main gate or Gate 3 after 1600)
5. Camp Shields


NO:  Close to the base so please stop by at the closest Black Cat office
1. Camp Lester 

Base access confirmation upon request:
1. Fort Buckner
2. Naha
3. White Beach
4. Torii Station
5. Camp Gonsalves
6. Camp S.D. Butler

NOTE: For customers that can not meet the delivery company at the gate, you can also request to pick up your ETC card at the closest BLACK CAT  Shipping company to you (we will provide a map upon request).

Step 6: RECEIVE & INSERT ETC CARD..DRIVE..

This is all you have to do, you insert it into your ETC unit.   Ensure the black arrow on the ETC card is pointing away from you. Please make sure it turns BLUE or GREEN when you insert the card. If it turns red, it's in the wrong direction, so pop it out, and re-insert it.

When you drive through the tolls,  please drive 20KM or less. Great, thanks for letting us know. We will mark you off the list. You will never want to return to toll tickets after using the ETC card.

Step 7: AUTOMATICALLY BILLED MONTHLY

Every month on the last day of each month, you will be billed for the monthly service fee and whatever ETC usage you have accumulated for the previous month of driving.   Billing is always (2) months behind.  For Example:  March ETC driving, gets billed April 30th.  April ETC driving, gets billed May 31st.
You always have the option to log in to your account and update the credit card on file.

Please visit our Pricing & Fees for our most updated services.

Step 8: CANCEL ANYTIME & RECEIVE DEPOSIT

Login to your account at any time.   Under MY ACCOUNT, select Cancel ETC Service.    You can specify the date you would like to cancel your ETC card.
So that you know, you do not need to return your ETC card. To remind you, you still will need to complete all outstanding charges once the deposit can be refunded to the refund methods available on the pricing and fees page.
For Example: ,   You canceled the ETC card service on July 22nd.   You still have to pay the month of July ETC usage so that the last billing cycle would be August 31st.   Once your final bill has been paid in full, the security deposit will be refunded to the refund methods available on the pricing and fees page.